Introduction

Auckland is at Alert Level 3 and all DOC huts, campsites, lodges and toilets in the region are closed. The rest of New Zealand is at Alert Level 2 and DOC facilities are open.

Date:  28 February 2021

DOC is working to support the New Zealand Government’s COVID-19 response, keep everyone safe and stop the spread.

Auckland is at Alert Level 3

Alert Level 3 means there is a high risk of COVID-19 within the community and the disease is not contained.

All DOC huts, campsites, lodges and toilets are closed.

You must not visit tracks unless they are right by your home.

You must not self-isolate at a hut, lodge or campsite.

Bookings will be refunded. You will be contacted by email about how to receive your full refund. Wait for these instructions to avoid cancellation fees.

Hunting on public conservation land is allowed, as long as it’s close to home and does not involve hunting in a motorised vehicle.

Get more information on COVID-19 and hunting

The rest of New Zealand is at Alert Level 2

Alert level 2 means there are some COVID-19 cases in the community, but the situation is largely under control.

DOC facilities are fully open, including visitor centres, huts, campsites and toilets. Bookings for accommodation can continue to be made.

Additional safety measures need to be taken. These include:

  • keep 2 metres of separation within DOC huts and campsites
  • bring a tent to ensure the ability to social distance if the hut is fully booked
  • wear face coverings indoors  
  • if you would like to cancel your booking, contact your local DOC Visitor Centre for details
  • keep track of where you have been with the COVID-19 Tracer app. There are NZ COVID Tracer QR Codes displayed at many campsites and huts and all visitor centres

Hunting on public conservation land is allowed. Hunters will need the appropriate hunting permit or hold the required concession and abide by Ministry of Health guidelines.

Follow the golden rules:

  • if you’re sick or unwell, stay at home.
  • if you have cold or flu symptoms, call your doctor or the Healthline. Follow their testing advice.
  • wash your hands
  • if you are advised by health authorities to self-isolate, you must do so immediately
  • be kind to others and to yourself
  • huts, campsites and lodges cannot be used to self-isolate..

Preparing for changes in alert levels

It is important to be ready for changes to alert levels, as we navigate through the challenges that COVID-19 presents.

DOC has guidelines for each alert level and the expected impacts it may have on your existing bookings. It is important to be aware of these guidelines and understand the different alert levels, and how quickly things can change.

When the New Zealand Government changes the alert level to either Alert Level 3 or Alert Level 4, all DOC facilities will be closed.

In the event of a COVID-19 cluster be aware your contact details may be provided to assist Ministry of Health with COVID contact tracing.

Alert level guidance for other levels, in advance of changes

Alert Level 1

At Alert Level 1, everyone can enjoy the great outdoors, provided it is done safely. DOC facilities are fully open without restrictions, including visitor centres, huts, campsites and toilets. Bookings for accommodation can continue to be made.

However, we ask that you remain vigilant and ready in case COVID-19 appears in our community. Follow the golden rules. 

Alert Level 4

Alert Level 4 means people are instructed to stay at home and only use their cars for essential trips.

All DOC Great Walks, backcountry huts, lodges, sole occupancy sites and campsites are closed.

All existing bookings for Alert Level 4 restrictions will be fully refunded. You will be advised at the time of how to receive your refund.

Cancelling or modifying your booking

As the account holder of your booking, you can go online to make modifications to your existing booking.

If you are wanting to cancel your booking during Alert Level 2, contact your local DOC Visitor Centre. They will cancel your booking for you and process your full refund.

During Alert Levels 3 and 4, you will be contacted by email about how to receive your full refund. Wait for these instructions to avoid cancellation fees.

For any questions or concerns, you can contact your local DOC Visitor Centre.


More information

Check the DOC website for more information including hunting permits, track updates, closures and safety advice.

For other advice:

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