Visitor centre service update
Our visitor centre location in Queenstown is physically closed. However, our staff are available via email, facebook and over the phone to help with all visitor queries and track information.
Our Whakatipu-wai-Māori Visitor Centre is on the move to Glenorchy – the gateway to the Routeburn Track, as well as Mt Aspiring National Park and Fiordland National Park beyond. We will set it up in the coming months.
We’re also rolling out a new mobile unit that will enable us to travel around the district and bring our expertise and knowledge right to where people are. We expect it to be ready by December 2026 – before the peak summer season.
Find out more: DOC Queenstown Visitor Centre on the move: Media release 18 June 2026
Contact
Visitor support by phone and email available 8:15 am to 4:15 pm daily.
WhatsApp: +64 21 945 043
Phone: +64 3 442 7935
Email: queenstownvc@doc.govt.nz
Facebook: Facebook Department of Conservation Wānaka & Queenstown
Information and services
- Conservation stories and information
- Walking, camping, tramping and bike tracks advice
- DOC brochures and maps
- Booking support for campsites and huts
- Routeburn Track check-in
- Safety and weather information